Customer Service
1.877.ESA.SAFE / 1.877.372.7233

ESA Appeals Process

In response to the emerging issues surrounding the COVID-19 virus, the Reviews and Appeals Office strongly encourages all requests for Director’s Hearings, Director’s Reviews and Notices of Appeal before the Review Panel be filed via email where possible.  In the event it is not possible for you to do so and you are filing via fax or regular mail, please notify the Manager of Reviews and Appeals of your submission by email to or by telephone at 905-712-5673.  Thank you.


If you do not agree with an ESA Order or ESA Notice against you, here is some helpful information to guide you through the review or appeal processes. The following processes are available:

  1. Director’s Reviews involve asking the ESA Director of Reviews and Appeals to review an ESA Order about electrical safety, or to review the ESA’s failure to make an Order requested by the Applicant.
  2. Director’s Hearings involve asking the ESA Director of Reviews and Appeals to change the ESA’s Notice of Proposal (or Provisional Notice in some urgent cases) to refuse, suspend, revoke or impose conditions on an authorization required to operate an electrical contracting business or be a Master Electrician.
  3. Appeals to the Review Panel can be made after a decision by the Director of Reviews and Appeals.

For more information, please visit the following web pages:

  1. Review and Appeal Processes: Step-by-Step Guides
  2. ESA Rules of Procedures for Reviews and Appeals – the Rules provide guidance and predictability to help everyone in these processes
  3. Regulations, Electrical Safety Code, and other Legislation
  4. ESA Directors, Review Panel Roster, and the Reviews and Appeals Office
  5. Review Panel Decisions are some cases that have been heard by the Review Panel in the past
  6. FAQs

Contact Information – ESA is here to help!

For questions related to the review or appeal processes, please e-mail:

ESA can only provide information related to the review and appeal processes; ESA cannot provide legal advice.

If you have any other inquiries, please contact ESA’s Customer Service Centre at: 1-877-ESA-SAFE.