Customer Service
1.877.ESA.SAFE / 1.877.372.7233

Accessibility at ESA

Our Commitment

ESA is committed to fulfilling its obligations to meet the accessibility needs of persons with disabilities in a timely manner in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), and the related Standards, namely, the Integrated Accessibility Standards Regulation (Regulation 191/11) (“IASR”) and the Accessibility Standards for Customer Service (Regulation 429/07) (“ASCS”).

Multi-year Accessibility Plan

As part of ESA’s commitment to meeting its obligations under the AODA, ESA has developed this Multi-Year Accessibility Plan which outlines ESA’s strategy to prevent and remove barriers and meet its requirements under the AODA.

Policies, Practices and Procedures

As part of ESA’s commitment to meeting its obligations under the AODA, ESA  also established various policies and processes to assist persons with disabilities, including the Integrated Accessibility Standards Policy.


Persons who would like to provide feedback on the way ESA provides services to persons with disabilities may do so by employing ESA’s Complaint Policy by contacting ESA's Customer Service Centre at:

Electrical Safety Authority
Customer Service Centre
400 Sheldon Drive, Unit 1
Cambridge, ON N1T 2H9
Toll Free Telephone: 1-877-ESA-SAFE
Toll Free Fax: 1-800-667-4278

Requests for Accessible Formats

Persons who would like to request copies of materials in an accessible format can do so by contacting ESA's Customer Service Centre at the above-listed contact information or submit the request online via the Contact Us form.