Customer Service
1.877.ESA.SAFE / 1.877.372.7233

Electrical Safety Authority's Privacy Policy

Our Commitment to Privacy

The Electrical Safety Authority (ESA) is committed to maintaining the accuracy, security and privacy of personal information in accordance with the terms of its Access and Privacy Code under the Administrative Agreement with the Government of Ontario and applicable privacy laws. ESA maintains a Customer Privacy Policy and has a Chief Privacy Officer who oversees policy and activity in this area. ESA collects personal information to support the delivery of services, understand individual needs, manage corporate operations, develop and enhance services, and meet legal and regulatory requirements.

Due to the importance of information exchange in maintaining public electrical safety, ESA as mandated by its Access and Privacy Code, discloses and disseminates records that support its safety mandate. ESA does not disclose certain personal and commercial information pursuant to certain exemptions of the Access and Privacy Code. ESA reserves the right to amend this Privacy Policy as required.

For full details of the Privacy Policy please click on the file below.

Electrical Safety Authority "Privacy Policy"

Should you require more information on ESA’s privacy practices, please contact our Chief Privacy Officer:

Josie Erzetic
Vice President, Legal Affairs, General Counsel and Corporate Secretary 
155A Matheson Blvd. West
Mississauga, Ontario L5R 3L5

Fax: (905) 507-4712


User Privacy - Website

The Electrical Safety Authority is committed to protecting the privacy of visitors to our website: You can visit our website without telling us who you are, and without revealing any information about yourself.Data statistics are gathered about online usage on a collective rather than individual basis. As a result, tracking systems do not gather or store data at a personal level. This information is used to gauge the capacity of our servers and to measure the use of our website to allow us to improve our content. Our web servers collect domain names, not e-mail addresses, of visitors to our site. We collect information that you send us voluntarily when you provide your e-mail address and other information through the “Contact Us” section of our website, but do not share this information. When you visit our website we will not collect your personal information unless you choose to use and receive online products and services that require it. This includes requests for service that require credit card transactions, online applications, and logging of electrical work in the CSS online database. Personal information provided under these circumstances is not released outside our organization.This website does use “cookie” technology for purposes of identifying technical difficulties, evaluating traffic patterns and usage of this site. Cookies cannot reach from your computer hard disk, and do not damage your system. You can choose whether to accept cookies by changing the settings of your internet browser.

Please be aware that this website contains links to third party websites that are not under the Electrical Safety Authority’s control. Monitoring the privacy practices of those sites is beyond our resources and we do not attempt to do so. As a result, the Electrical Safety Authority does not warrant the privacy practices employed by those sites.